First step: Forward a query
Ensure to add images of the product in question as proof.
Second step: Retrieval of unwanted product
Information as to how best the item will be retrieved will be forwarded to you as soon as your claim is certified.
Third step: Monitor your product in transit
A waybill number will be provided so you can monitor the product in transit.
Fourth step: Favorable result.
Immediately the seller receives the returned product we ensure you get a favorable result (either a payback or an exchange).